Frequently Asked Questions
Below is a small list of questions that we frequently get asked by customers just like you. Feel free to get in touch if you have a question.
General FAQs
Masbanat (مصبنة): Derived from the Arabic word sābūn (soap). A masbanat is a traditional soap factory or workshop well known in Tripoli - Aleppo and Nablus.
Awaida (عويضة): The name of the prestigious Lebanese family that founded and continues to operate the business.
Our soaps are handmade. Natural ingredients, temperature, and curing time create subtle variations—each batch is unique, much like homemade food.
Our production process is zero-waste, eco-friendly, and energy-efficient. By relying on traditional methods, long curing times, and durable products, we minimize unnecessary consumption and packaging waste.
Yes, we welcome visitors who wish to experience the soap-making process and learn about our history. Tours are available by prior arrangement.
Absolutely not. Our soaps are completely free from SLS, harmful chemicals, and artificial additives.
No, sodium hydroxide does not remain in the final bar. Lye is only used in the saponification process to turn olive oil into soap. During traditional cooking and curing, it is fully used up, leaving 100% pure soap and natural glycerin.
We use premium fragrances imported directly from France. By combining Tripoli’s traditional soap-making heritage with French perfumery, we create a washing experience that is both luxurious and authentic.
We take pride in using local Lebanese olive oil. Most of our products are olive oil-based, supporting local farmers and providing natural vitamins and minerals for healthy skin.
Policies and B2B
We take pride in ensuring all our products meet your expectations. If there is an issue with your order, please contact us within 7 days of delivery. If you placed the wrong order, please contact us as soon as possible.
Yes! We collaborate with partners to develop custom soaps, private labels, and exclusive formulations. From ingredients to stamping and packaging, we ensure authenticity in every step.
Yes! We take pride in offering strong wholesale prices. Reach out to us for our wholesale catalog and to discuss which of your products would be a good fit for your store.