Shipping and returns

Your order ships from stock held in Boston, Massachusetts. The soap is made in Tripoli, Lebanon, and imported to the United States before individual customer orders are fulfilled.

Orders ship within 24 hours. Delivery within the U.S. typically takes 2–5 business days after dispatch, depending on your location. These delivery times are estimates.

U.S. shipping is free on orders over $35. Any applicable shipping charge is shown at checkout before you place your order.

Some products may be temporarily unavailable while the next batch is made or imported. Check the product page for current availability. If a restock notification is offered, you can sign up there.

Check your address and order details before completing checkout. If you notice a mistake, contact us as soon as possible. We will try to help, but changes and cancellations cannot be guaranteed once an order has been processed.

Unopened, unused products in their original packaging may be eligible for return within 14 days of delivery. Contact us before sending an item back so we can review your request and provide instructions.

Opened or used personal-care products cannot be returned or exchanged. Customers pay return shipping unless the item is damaged, defective, or incorrect.

Contact us within 14 days of delivery if an item arrives damaged, defective, or incorrect. Include your order number and photographs of the item and packaging. Depending on the issue, we may provide a replacement, store credit, or a refund to the original payment method.

Approved refunds are sent to the original payment method after the returned item has been received and inspected. Original shipping charges are not refundable unless the return is due to our error.

For delivery outside the U.S., visit our international website or contact us for guidance.